Tracking Warranty Claims:
Policy and Oversight
This is part 2 in a series of 3 white papers on medical device warranty claims.
When medical devices are replaced due to recall, malfunction, failure or early battery depletion, navigating the claims process has proven to be complex and onerous for hospitals. This paper discusses the importance of having a clear explant policy and oversight in place in order to demonstrate to auditors that an organization has exercised due diligence in pursuing all available warranty credits.
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